Palais Assi Collection
Service begins with a conversation about dates, party, timings, preferences and priorities. The concierge then shapes a clear stay, confirms what can genuinely be booked and always separates what is included from what remains à la carte.
Before arrival: remove friction
Flight or train times, transfer, bedroom layout, breakfast preferences and first wishes are gathered in advance. The aim is not to fill every hour, but to avoid tiring last-minute decisions.
A first proposal can balance time at the villa, priority reservations and transport. It remains adjustable until each service is confirmed.
During the stay: one point of coordination
The concierge coordinates requests through one contact. A guest phone with mobile data and WhatsApp keeps the party connected while moving around Marrakech without relying on one guest’s personal plan.
A table, driver, chef, treatment or excursion is never presented as secured before the relevant provider confirms it.
What is included — and what is not
Stay preparation, assistance, signature breakfast, daily housekeeping and private arrival and departure transfers are part of the stated hospitality. Third-party services are charged separately after approval.
- driver beyond the two included transfers;
- in-villa chef, groceries and drinks;
- massages, yoga, coaching or babysitting;
- guides, tickets, restaurants and excursions.
Transparency is part of luxury
Every external service remains subject to its availability, terms and a price communicated before booking. Palais Assi Collection does not turn an editorial suggestion into an implied partnership or promise what an independent operator has not confirmed.
Clear answers
Before composing the stay
01Is concierge service included?+
Preparation, assistance and coordination are included. Purchases and third-party services are quoted separately.
02Can the stay be arranged before arrival?+
Yes. Preferences and priority bookings are prepared in advance, then confirmed with their terms.
03Are experiences guaranteed?+
Not before confirmation. Availability, weather, times, price and conditions are rechecked for each request.